Schoolstuff Pty Ltd was established by Alison Walsh and Lisa Jensen in 2004 to supply stationery and text books to schools. It has now grown to employ over 80 staff. Both Directors are hands on in the business with set roles managing marketing, warehouse logistics, retail and human resources. Since beginning, Schoolstuff has expanded from servicing five schools in 2004 to currently servicing seventy plus schools in South East Queensland, ranging in size from 100 students to 2500 students. They have an excellent reputation and rapport with both the schools and school communities they supply and the suppliers they work with. |
Schoolstuff has robust and effective systems in place to ensure speed of service, accuracy of packing and exceptional customer service throughout the process. They have a purpose built website to enable a simple ordering process for our customers along with excellent reporting, stock control and logistical information for all orders. Their customer service call centre operates purely for the convenience of their school communities. It enables them to follow up orders or place orders if they do not have internet access. This call centre is manned Monday to Friday 9am – 4pm throughout the year. During the Back To School season, these hours will change. Check website front page for details. Schoolstuff has a combined retail store, administration facility and warehouse at 83 Proprietary St Tingalpa. For an instant service, staff in the store will pick and pack an order while the customer waits. There are also many other vital school supplies carried in the store. For example, lunch boxes, drink bottles, hair accessories and the largest range of book covering options in Brisbane. For internet and pre pack orders they have a 1500sqm warehouse. They have strict systems in place to ensure accurate picking and packing. Staff are employed to specialise in certain products in the packing process to reduce errors. All booklists are packed in A3 size cartons with extra strong board (530C) used to ensure every pack arrives in perfect condition. |